Frequently Asked Questions

Ordering & shipping

How do I order?

Order online by the box (1 box = 200 cards) for the fastest service. Prefer to talk to a person? Call 877-753-9273 or email CustomerService@hotelandresortkeycards.com and we’ll place the order for you.

How fast will my cards arrive?

Stock cards ship from our U.S. distribution network and are typically delivered in 1–3 business days. Custom cards are delivered in about 3 weeks from proof approval.

Do you offer free shipping?

Yes. Shipping is free on stock orders of 2,000 cards (10 boxes) in the U.S. and 3,000 cards (15 boxes) to Canada, and on all custom card orders.

Do you offer payment terms?

Yes. We offer Net 30 terms for qualified properties. Contact us to get set up.

How do I create an account?

Create an account at checkout, or select the person icon at the top of the site next to the cart. Accounts make reordering faster.

Choosing the right card

How do I know which key card my property needs?

The quickest check: download NXP’s free NFC TagInfo app, hold a working guest card to the back of your phone, and send us a screenshot. It shows the chip type, such as MIFARE Classic 1K, MIFARE Ultralight C (ULC) or MIFARE Ultralight EV1. You can also check the back of your current card for “1K,” “ULC” or “ULEV1.” See our guide: How to Tell What Hotel Key Card Your Property Uses.

Can I get samples before I order?

Yes — and we recommend it. Request free samples and test them on your encoder and doors before placing a bulk order. For cards compatible with ASSA ABLOY* systems, new customers must test samples before we ship.

Which lock systems are your cards compatible with?

Our cards are compatible with Saflok/dormakaba, Onity, Ilco, Miwa and SecureLox systems (1K Classic and security-upgraded ULC), and with ASSA ABLOY* Vision* and Visionline* systems (1K and ULEV1). Not sure about yours? Ask us and we’ll confirm before you buy.

My property just had a lock or security upgrade. Do I need new cards?

Often, yes. Many security-upgraded Saflok/dormakaba and Onity systems now require ULC cards instead of 1K Classic. Shop our ULC key cards or call us to confirm.

Why does my key card encode at the front desk but not open the door?

The card is usually working — the door and front desk system are out of sync. Common causes are a mismatched date/time on the lock (often after a battery change or failure) or an offline system. If cards from a new box behave differently from your old ones, the chip type may not match your system; send us a TagInfo screenshot and we’ll check.

Can you fix our lock system?

We can’t service locks or encoders, but we can help you identify the right card, check compatibility, and send samples. For lock hardware or software faults, contact your lock provider or installer.

Custom & independent hotels

Do you make custom key cards?

Yes. We print your logo and artwork on RFID key cards (PVC, paper or wood), wristbands and key fobs, matched to your lock system. Custom key cards have a 5,000-card minimum, ship free, and arrive in about 3 weeks. See Custom Orders.

We’re an independent hotel. Can you help?

Absolutely — independent hotels, motels and resorts are a big part of who we serve. Choose from our generic “Enjoy Your Stay” cards or create your own design. See Key Cards for Independent Hotels.

Do you offer custom key packets or sleeves?

Not at this time. We stock ready-to-use key packets and sleeves.

I don’t see my brand. Will you add it?

We add new designs regularly. For bulk orders of 5,000 cards or more, contact our custom team.

*ASSA ABLOY, Vision and Visionline are trademarks of a third party not affiliated with or linked to Hotel & Resort Key Cards. Our cards are compatible with these systems; they are not made or approved by ASSA ABLOY.